Privacy Policy
1. Who we are
AdvaMed – For Trading Co. ("AdvaMed", "we", "us") is a medical-device supply and service company based at 15B Saray El Kobba Sq, Cairo, Egypt. Advamed Service is our field-service application used by our own engineers and administrators to plan and record the maintenance of medical equipment installed at our customers' hospitals and clinics. It is not a consumer app and it does not display advertising.
Contact for privacy questions: info@advamed.eg · +(202) 22576650.
2. Information we collect
| Category | What | Where it comes from |
|---|---|---|
| Account information | Name, email address, phone number, password (stored only as a hash by Firebase Authentication), role (engineer / admin) and account status. | You, when you register or an administrator creates your account. |
| Work content | Maintenance tasks, service records, machine readings, notes, and photos or videos you capture or attach to document service work. Media may incidentally show equipment and its surroundings. | You, while using the app. |
| Operator problem reports | Operator name, phone number, description of the problem and optional photos/videos submitted through the QR-code web form by hospital staff (who do not need an account). | The person filling the web form. |
| Device & diagnostics | Push-notification token, device model, operating-system version, app version, and crash reports (stack traces). | Generated automatically by the app. |
| Preferences | Language and appearance (light/dark) choice. | Stored only on your device; never sent to us. |
3. How we use information
- To create and secure your account and control what you may see and do (role-based access).
- To assign, track and record maintenance work and keep a service history for each machine.
- To send push notifications about tasks assigned to you, claim requests and new operator reports.
- To contact operators who reported a problem through the QR form.
- To diagnose crashes and improve the reliability of the app.
- To comply with legal, contractual and equipment-maintenance record-keeping obligations.
We do not sell personal information and we do not use it for marketing.
4. Service providers we share data with
Data is processed by the following providers on our behalf, under their respective terms and security programmes:
- Google Firebase (Google LLC) — Authentication, Cloud Firestore database, Cloud Messaging (push notifications) and Crashlytics (crash reporting). Firebase privacy.
- Cloudinary — storage and delivery of photos and videos. Cloudinary privacy.
- Cloudflare — hosts the operator report form and the service that relays push notifications. Cloudflare privacy.
Data may be stored on servers outside Egypt (including the United States and the European Union). We may also disclose information when required by law or to protect our rights, our customers or our staff.
5. Security
All data is encrypted in transit (TLS). Access to the database is restricted by server-side security rules so that users can only read and write what their role allows, and administrators control who is granted access. Passwords are never stored in plain text.
6. Retention
- Account data is kept while your account is active.
- Service history (tasks, service records, readings and their media) forms the maintenance record of medical equipment and is retained for as long as we service that equipment and for the period required by our contracts and applicable regulations.
- Rejected operator reports and their media are deleted automatically after 90 days.
- Crash reports are retained by Firebase Crashlytics for 90 days.
- Push tokens are removed when you sign out or delete your account.
7. Deleting your account
You can delete your account at any time from inside the app: Settings → Delete account, then confirm with your password. You may also request deletion by email. Full details of what is removed and what is retained are on our account deletion page.
8. Your rights
You may ask us to access, correct or delete the personal information we hold about you, or object to its processing, by writing to info@advamed.eg. We answer within 30 days. If you are an operator who submitted a report through the QR form and wish to have your name and phone number removed, contact us at the same address.
9. Children
Advamed Service is a professional tool intended for adults (18+). We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The effective date at the top will change and, for material changes, we will notify users inside the app.
11. Contact
AdvaMed – For Trading Co.
15B Saray El Kobba Sq, Cairo, Egypt
info@advamed.eg · +(202) 22576650 · +(202) 24552954