Delete your Advamed Service account
Option 1 — Delete from inside the app (immediate)
- Open Advamed Service and sign in.
- Go to the Settings tab.
- Tap Delete account.
- Enter your password to confirm. Your account is deleted right away and you are signed out.
If you are the only administrator of the company workspace, the app will ask you to promote another administrator first so the workspace is not left without one.
Option 2 — Request deletion by email
If you no longer have access to the app, send an email from the address registered on your account to info@advamed.eg with the subject line "Delete my Advamed Service account". We will confirm your identity and complete the deletion within 30 days.
What is deleted
- Your login credentials (email/password) — deleted immediately; you can no longer sign in.
- Your push-notification token — removed, so no further notifications are sent to your device.
- Your profile is archived and removed from all user lists, assignment pickers and notifications.
What is retained, and for how long
- Maintenance records you created or completed (tasks, service records, machine readings and their photos/videos) are part of the legally required service history of the medical equipment and are retained for as long as that equipment is under our care and for the period required by our contracts and regulations. They continue to show your name as the engineer who performed the work.
- Your archived profile (name, email, phone) is kept only to keep those records attributable and is not used for any other purpose. You may request that it be anonymised by emailing info@advamed.eg; we will replace your personal identifiers with a neutral label within 30 days where the law allows.
- Crash reports already collected expire automatically after 90 days.
See also our Privacy Policy.